I Hate Hospitals


When we talk about what caring for family and friends means we know that visiting them in a hospital is a sign of that caring.  Why then do people somehow justify not making that visit by making the statement, “I hate hospitals”?  Do they believe if somehow they just loved hospitals that it would be easy for them like it is for everyone else?  Doing things that require strength, resolve and sometimes preparation are often the only way to get to a desired result.

If you are already embracing the hospital visit, perhaps hills are your challenge.  “Hills are hard for me, I hate hills.” is a common phase I have used when out on the road bike with the cycling club.  My wise cycling mentor has stated “Of course they are hard, no one finds it easy.  The people that get up them (and professionals who win the Tour de France) embrace and learn to love the hills.”  Yes, they prepare, they do drills, and they do the things that are harder more than they do the things that are easier.  That is how you get to the top of the hill feeling good.  That is how you do better in a race.  That is how you show you care for people — by doing the hard stuff.

What does this mean in the workplace?  It means that we have the talks with people that need to be had. Dodging the talk by making the statement “I hate conflict” is not going to get you where you need to be.  The smallest problems not addressed now can become the biggest or most chronic problems in the future.  Don’t underestimate the consequences of doing nothing.

Managers avoid having the difficult conversations believing conflict will result.  It often does because we fall into bad habits of becoming emotional, veering off topic, dredging up the past or falling into general hurtful statements like “You never listen.”

When we approach the conversation with the right intent, with the person’s needs in mind, keeping it focused on behaviour and desired results; we have a conversation, not a conflict.

Find out more about the best way to have conversations with your employees about the things that are important in your work place.  Have those conversations now.  Have them often.  Embrace the opportunity to make things right, get and stay on track.  Embrace the hard stuff, it is worth it.

By Susan Jones SR HR Consultant

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